Frequently Asked Questions
Everything you need to know about your ROOKIES experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and refunds are processed within 5-7 business days of receipt.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At ROOKIES, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.